Apple Introduces “Shop with a Specialist over Video” Service for iPhone Buyers in the U.S.
Apple has recently launched a new service called “Shop with a Specialist over Video” that enables U.S. consumers to connect with a retail team member via a live video stream when purchasing a new iPhone. This service provides a safe and secure, one-way video shopping session where interested shoppers can ask questions, compare features, and have their queries answered by an Apple specialist.
What to Expect During the Video Stream
During the video stream, consumers can find out more about trade-in deals, deals offered by U.S. carriers, financing plans, and how to easily switch from Android to iOS. Karen Rasmussen, Apple’s head of Retail Online, said, “We’re constantly innovating to deliver an even more personalized experience for our customers, meeting them where they are to deliver the best of Apple. With Shop with a Specialist over Video, our team members are excited to connect with customers and provide exceptional service as they learn about which iPhone best suits them.”
Those shopping for an iPhone can now get help using Apple’s new Shop with a Specialist over Video service
How to Access the Service
“Shop with a Specialist over Video” is available every day from 7 am PDT to 7 pm PDT (10 am to 10 pm on the East Coast). To open the video feed, go to apple.com/shop/buy-iphone or tap on this link. While you’ll be able to see the Apple team member through the video feed, he/she will not be able to see you. If a video session is unavailable, or you are trying to access the service after hours, you can still connect to an Apple team member via a phone call or chat 24 hours a day.
Personalized Recommendations from Apple Team Members
As Apple states, “Whether in person, online, over video or via personalized recommendations on the Apple Store app, Apple team members can help customers select the device and financing option that is right for them.”
Apple’s “Shop with a Specialist over Video” service is a game-changer for iPhone buyers in the U.S. With this new service, customers can now connect with an Apple specialist via a live video stream and get all their queries answered before making a purchase. This service is available every day from 7 am PDT to 7 pm PDT, and customers can access it by visiting apple.com/shop/buy-iphone or tapping on this link. With this new service, Apple is once again proving its commitment to delivering exceptional customer service and personalized experiences.
